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FAQ

**About Order**
1. How do I know what size to choose?
You can check the handy Sizes Guides and view our Size Chart on the product page for easy reference.

2. How do I place an order?
Follow these steps to place an order with us online:
①. Add an item to your shopping cart by clicking the "Add to Cart" button on the item's product page.
②. Click on “Cart” at the top right corner of our website to review your cart".
③. If your cart looks correct, click on "checkout" and follow the instructions until your order has been confirmed. You'll know your order is complete when you see our Order Confirmation page with your order number.

3. Where do I add the discount code?
Once items are added to shopping cart click proceed to check out then show order summary. A box should appear showing a place to add discount.

4. Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order if the order has not been processed. You must immediately contact our Customer Care team (service@seainchic.com) with your change/cancellation request details included, this will minimize the processing delay with your order due to the changes being made. Since our products are customized, if the production has been completed and there is no quality problem, it will not be refunded or exchanged

5. I didn't receive the order confirmation.
Please leave correct email address in your order so that the order confirmation and shipping notification will be updated to your inbox.

 

**About Shipping**
1. What the delivery company you use?
We have USPS, DHL, E-Packet, EMS, FedEx, Aramex, JCEX, etc.
Attention: The shipping confirmation/notification will be updated with you via email when your orders are fulfilled.

2. How long does it to take for preparing an order?
If the item is in stock, we will ship it out within 24 hours. If not, we may need 1-4 working days to prepare for that.

3. How long does it take to deliver it to me?
It depends on the shipping method you choose. for more details, please click here.

4. How do I track my order?
Once your order is fulfilled, the tracking number will be updated to your inbox automatically, and you can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email address so that the tracking number can be sent to you.

**About Return&Change**
At Seainchic.com, customer satisfaction is always our top priority.
Return or exchanged conditions for products with quality problem.

About return: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below:
-Faulty items damaged/broken, or soiled upon arrival.